FAQ

We specialize in a wide range of glowing LED products perfect for parties, sports, and special events. Our collection includes LED jewelry, drinkware, party favors, toys, decorations, holiday hats, night golf equipment, party wearables, balloons, and various party supplies and accessories.

Yes! All our LED products are designed with safety in mind. They’re perfect for night sports, parties, and celebrations. However, we recommend supervising children during use and following any specific product instructions provided.

Our LED products are designed for durability and extended use. Most items feature long-lasting LED lights with replaceable batteries. Specific battery life varies by product, but we ensure quality illumination for your events and activities.

Simply browse our collection, add your favorite LED products to the cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.

While you can checkout as a guest, creating an account allows you to track orders, save your shipping information for faster checkout, and receive exclusive offers on our LED party supplies and decorations.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll try our best to accommodate your request if your order hasn’t been processed yet.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely! We use secure encryption technology to protect your payment information. Your financial details are never stored on our servers when processed through our trusted payment gateways.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your financial institution for assistance.

We ship worldwide! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. During checkout, simply enter your address to check if we can deliver to your location.

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment
All orders are processed within 1-2 business days before shipment.

After your order ships, you’ll receive a confirmation email with a tracking number. This allows you to monitor your package’s journey right to your doorstep through our reliable shipping partners.

Planning a last-minute event? Contact our customer service team at [email protected], and we’ll do our best to accommodate expedited shipping requests when possible.

While we carefully package all orders, occasionally issues may occur. Please contact us immediately at [email protected] with your order number and details about the issue. We’ll work with our shipping partners to resolve the situation promptly.

We offer a hassle-free return policy within 15 days of receiving your order. Items must be unused and in original packaging. Please refer to our Returns Policy page for complete details on how to initiate a return.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution’s processing time.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Please contact us before returning any items to ensure a smooth process.

Our friendly customer service team is ready to help! Email us at [email protected] with any questions, concerns, or special requests. We’re committed to making your LED shopping experience bright and enjoyable!

Our customer service team monitors emails throughout the day and typically responds within 24 hours, Monday through Friday.

Led Shop is located at 5035 Pallet Street, Yonkers, US 10701. While we don’t have a physical storefront, we welcome your emails and look forward to helping you light up your next event!