At Led Shop, we’re committed to illuminating your world with our brilliant LED products. While we strive for your complete satisfaction with our glow LED night sports games, holiday hats, LED jewelry, and party decorations, we understand that sometimes an item may not meet your expectations. Our hassle-free returns policy is designed to make things right!

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original packaging, and in resalable condition
  • All original tags and labels must be attached
  • A proof of purchase receipt or order number is required
Non-Returnable Items: For health and safety reasons, we cannot accept returns on LED drinkware (opened or used), holiday hats (worn), and any LED wearables that have been removed from their original packaging or show signs of use.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions
  4. Package the item securely in its original packaging, including all accessories and documentation
  5. Clearly write the RMA number on the outside of the package
  6. Ship the package to our returns address (provided with your RMA instructions)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the returned product
  • Standard shipping charges apply for the new item
  • If the exchange item costs more, you’ll be charged the difference
  • If the exchange item costs less, we’ll refund the difference

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a replacement or refund and provide a prepaid shipping label if needed.

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Led Shop Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I have read and understand the returns policy on your website. Please provide instructions for returning the item. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our friendly customer service team is here to assist you!

Email: [email protected]

Address: 5035 Pallet Street, Yonkers, US 10701

We typically respond to all inquiries within 24-48 hours during business days.

Thank you for shopping with Led Shop – where we light up your celebrations while keeping your shopping experience bright and worry-free!